Fallsview Casino

Contact Us

We provide comprehensive customer support services to ensure your gaming experience meets the highest standards of safety and entertainment. Our dedicated support team operates in full compliance with Canadian gaming regulations and provincial licensing requirements. Whether you need assistance with account management, payment processing, or responsible gaming tools, our qualified representatives are available to help you navigate any concerns or inquiries you may have during your time with us.

Support Channels and Response Times

Multiple communication channels are available to accommodate your preferred method of contact. Our customer service department maintains strict response time standards to ensure prompt resolution of your inquiries.

Contact MethodAvailabilityResponse Time
Live Chat24/7Immediate
Email: [email protected]24/74-6 hours
Phone: 1-905-374-3598Daily 8 AM – 2 AM ESTUnder 5 minutes
  1. Prepare your account information before contacting support
  2. Clearly describe your issue or inquiry
  3. Provide relevant transaction details when applicable